CONSUMER INFORMATION & LEGAL
In today’s competitive telecommunications environment, a significant problem is known as “slamming” has developed in which the telecommunications companies chosen by subscribers are changed without their consent.
In order to minimize the expense and inconvenience, which may result from “slamming”, United Telephone Assn., Inc. offers its subscribers the additional protection of a “freeze” of their accounts. Subscribers may freeze the carrier providing any or all services, however, Federal Communications Commission Rules require a separate authorization for each service.
If you choose to order a Preferred Carrier Freeze, United Telephone Assn., Inc. will not change the carrier providing service without your direct authorization. This means that before you or anyone else changes your specified carrier, one of the following must occur:
- You authorize United Telephone Assn., Inc. in writing to lift the freeze for the particular service when you intend to change carriers or;
- You orally request (United Telephone Assn., Inc.) to lift the freeze from the telephone for which the change is to be made. This telephone call may be on a three-way conference call with the carrier to which you are changing the service. We will ask for identifying information during this call.
These actions are in addition to the verification procedures that are required by the Federal Communications Commission for changing a preferred carrier. In some circumstances, a long-distance carrier may change your preferred carrier to or from another long-distance company, which resells the services of that carrier. (United Telephone Assn., Inc. has no way of preventing these changes under the current FCC Rules. There is no charge for establishing a Preferred Carrier Freeze or for lifting the freeze. The charge for changing carriers is $5.50 per telephone number.
To place a Preferred Carrier Freeze on your account, print and complete the form below and return it to:
United Telephone Assn., Inc.
PO Box 117
Dodge City, KS 67801