CONSUMER INFORMATION & LEGAL
Safe Connections Act
The Safe Connections Act (“SCA”) is a federal law designed to assist survivors of domestic abuse. This law requires the FCC to implement the SCA. The SCA mandates telecommunications providers to allow survivor(s) to separate their mobile phone lines from a shared mobile service contract or plan, even if they are not the primary account holder. The SCA aims to empower survivors by facilitating access to independent communication services.
In accordance with the SCA, United’s SCA policy will take effect beginning July 15, 2024, and outlines United’s procedures for assisting survivor(s) of domestic abuse. To view United’s Safe Connections Act Policy, please click here.
To request a line(s) separation under the Safe Connections Act:
United has a form that allows a survivor of domestic violence (or their designated representative) to request a line(s) separation from United under the Safe Connections Act. It may be submitted to United online or in-store.
Instructions for Submission:
Online Submission: Please fill out the form at this link and upload the required documentation.
In-Store Submission: Please print out the line separation request form (click here for English and click here for Spanish) and bring it with the required documentation to any United retail store location.
Contact Information for Assistance: If you need assistance with a submitted application or have technical difficulties with its submission, please contact our SCA Response Team by phone at 620-227-8641 during United’s business hours of Monday-Friday, 8 a.m. to 5 p.m.