SIM Swap & Port-Out Fraud

Protecting Your Wireless Account from SIM Swap and Port-Out Fraud

At United, your security is our top priority. SIM swap and port-out fraud are serious threats, and we’re here to help you understand how to protect your account. Below, you’ll find everything you need to know about these types of fraud, how we safeguard your information, and what to do if you suspect fraud on your account.

What Are SIM Swap and Port-Out Fraud?

• SIM Swap Fraud: According to the Federal Communications Commission (FCC), SIM swap fraud occurs when a malicious actor convinces a victim’s wireless carrier to transfer the victim’s mobile service and phone number to a device controlled by the malicious actor. This allows them to intercept calls and text messages, potentially gaining access to personal accounts and sensitive information.
• Port-Out Fraud: This involves a malicious actor transferring your phone number to a different carrier without your authorization, potentially gaining access to sensitive information.

Both types of fraud can lead to unauthorized access to your accounts, including banking, email, and social media.

How We Protect You

United has implemented several measures to protect your account:

1. Secure Authentication
   We use secure methods to verify your identity before making any changes to your account, including:
   • Account Passwords
   • Security Questions
2. Account Lock Option
   You can choose to lock your account, preventing unauthorized SIM changes or number porting. Contact us to enable this feature for added peace of mind.
3. Real-Time Notifications
   We’ll notify you immediately if a request is made to port your number to another provider. These notifications will be sent via text message, email, or phone call to ensure you’re aware of any unauthorized activity.

Note: United does not process customer-initiated SIM swaps. For security, any SIM card replacements or changes must be handled in-store or through direct customer service channels.

What You Can Do to Stay Protected

Here are some tips to keep your account secure:

• Enable Account Locking: Contact us to lock your account and prevent unauthorized changes.
• Use Strong Passwords and Best Practices: Ensure your account is protected with a strong password and security questions that use non-biographical information not easily known to others outside the account holder or authorized users.
• Monitor Your Account Activity: Regularly check your account for any unauthorized changes or suspicious activity.

How to Report Fraud

If you suspect SIM swap or port-out fraud, act quickly:

1. Contact United Immediately
   • Phone: 620-227-8641
   • Visit Us In-Store: Click here for all store locations

1. What We’ll Do
   Once we receive your report:
   • We’ll investigate the issue promptly.
   • We’ll provide regular updates on the status of your case.
   • We’ll take steps to restore your account and reverse any unauthorized changes.

Frequently Asked Questions (FAQs)

Q: What should I do if I receive a notification about a port-out request that I didn’t authorize?
A: Contact us immediately using the phone number above or visit us in-store. We’ll investigate and secure your account.

Q: How do I enable account locking?
A: Simply call or visit us in-store, and we’ll guide you through the process to lock your account.

Q: How does United notify me about account changes?
A: United will notify you only when a port-out request is made for your account.

We’re Here to Help

Your safety is important to us. By working together, we can protect your account and keep your information secure. If you have any questions or concerns about SIM swap or port-out fraud, don’t hesitate to reach out.