Ten-Digit Dialing

Why the change?

The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK to reach the National Suicide Prevention and Mental Health Crisis Lifeline until July 16, 2022.

Ten-digit local dialing was implemented in order for 988 to work in our area code. Effective October 24, 2021, landline phone customers are now required to enter all 10 digits of a phone number, including on local calls.

A ten-digit dialed telephone call requires entering both the three-digit area code and the seven-digit telephone number to complete the call, even if the area code is the same area code as your own.

For example, you must now dial 620 227 8641 instead of just 227 8641 to reach the United business office’s local number.