Streaming TV FAQs

Streaming TV requires active United DSL, Fiber, or Cable Internet service. You will need an eligible streaming device (see Devices page), an HDMI input on your TV, and a Wi-Fi or hard-wired Internet connection. Some Smart TVs may already be compatible and may not require an additional streaming device.

It’s easy to sign up for Streaming TV. Simply call United at 1-800-794-9999 or visit our Corporate Office to sign up!

Press up or down on the directional keys of your remote to change channels.

This is based on your active stream subscription count. An active stream means you are actively watching the Streaming TV service on a device. Streaming TV includes two active streams to two different devices. Additional streams may be added for $3/month each, up to a total of ten total streams. We recommend getting one stream for each member of your household. A faster Internet package may be required if you plan to stream multiple devices at once.

Streaming TV is packed with included features you’re going to love! Your subscription includes free HD programming, 50 hours of Cloud DVR, two active streams, and so much more!

Select the program you would like to record in the Guide. The menu will give you several options, including Play and Record. Navigate to Record and select it. If it is a series, you can select to record only this episode or all episodes. You may also go back into the scheduled recording and edit the series to start recording earlier or end recording later.

To access your Cloud DVR recordings, access the menu with your device remote (instructions vary by device). Navigate to the fourth button from the left (this is known as your profile avatar) and select it. You will then see your Recorded shows and Scheduled shows. You can also view how many hours of content are recorded and how many remain.

Replay TV is a great feature that allows us to offer up to three days of previously-aired programming and is available with most programs and channels. Did you miss the big game yesterday? No problem! Just go backwards in the guide and watch it. Want to watch a movie that aired three days ago? It’s now possible! To view recently aired programs, bring up the Guide and then press the left button on your remote. A tab will appear. Select the Replay button. You can then view available, previously-aired content and watch it.

The fast forward feature is available when watching all DVR recordings, as well as most live TV, Restart TV or Replay TV programming.

United has Amazon Fire TV Sticks available for purchase at our Corporate Store location. You can also order your preferred, eligible device online or buy it in many retail locations. Note that there is no device warranty when purchasing a streaming device from United. We also offer a set-top box rental if you prefer to rent instead of purchasing your streaming device.

You can watch your recorded shows while you are away from home. Select channels also allow live TV viewing outside of the home at https://stream.unitedstreaming.tv/

If you are experiencing issues with the service or app, first close completely out of the app by pressing the Home button on your remote and relaunching the app. If the issue is still occurring, unplug your streaming device (Apple TV, Fire Stick, set-top box, etc.) from your power source for 30 seconds before plugging it back in and opening the app. If you are still experiencing issues after these steps, feel free to call our Helpdesk at 1-800-794-9999!

To reset your Streaming TV password, please contact United during business hours at 800-794-9999.