SUPPORT

United Wireless FAQs

General

Will my phone work outside of Southwest Kansas?

Yes! We have roaming agreements with several other carriers to ensure coast-to-coast coverage.

What are your store hours and locations?

We have locations all over Southwest Kansas. Visit our Locations page to view information about each store.

Phones

How can I get a better battery life out of my phone?

Yes, nobody wants to waste juice!

For an iPhone:
https://www.apple.com/batteries/maximizing-performance/#ios

For an Android, here are a couple of good articles:
https://www.pcmag.com/how-to/9-tips-to-boost-your-android-phones-battery-life

How do I set up email on my phone?
United Wireless Email Settings

@ucom.net Email Account Settings

IMAP Account Settings:
Incoming Mail Server: imap.ucom.net
Incoming Port: 993
SSL/Security: SSL/TLS
Authentication Type: Normal Password
Username (type in your full email address): [username]@ucom.net
Password: [your email password]

Outgoing Mail Server: smtp2.ucom.net
Outgoing Port: 465
SSL/Security: SSL/TLS
Authentication Type: Normal Password
Username (type in your full email address): [username]@ucom.net
Password: [your email password]

@unitedwireless.com Email Account Settings

IMAP Account Settings:
Incoming Mail Server: imap.unitedwireless.com
Incoming Port: 993
SSL/Security: SSL/TLS
Authentication Type: Normal Password
Username (type in your full email address): [username]@unitedwireless.com
Password: [your email password]

Outgoing Mail Server: smtp2.unitedwireless.com
Outgoing Port: 465
SSL/Security: SSL/TLS
Authentication Type: Normal Password
Username (type in your full email address): [username]@unitedwireless.com
Password: [your email password]

How do I get to my voicemail, or what is my voicemail password?
How to set up your voicemail:

Press and hold 1.
Default passcode is 9999.
Follow instructions to select security code, record name and record greeting.
How to play messages:
Press 1 to play.
Press 7 to delete.
Press # to keep message new and go on to the next message.
During a message playback, you may:
Press 1 to rewind 6 seconds.
Press 11 to replay message.
Press 2 to pause message.
Press 3 to forward 6 seconds.
Press 33 to skip to next message.
How to change your personal greeting:
Press 3 for greeting menu.
Press 2 to record active greeting.
Record greeting followed by #.
How to change your security code:
Press 4 for personal options.
Press 4 for personal preferences.
Press 1 to modify security code.
Enter security code followed by #.
How to bypass password option:
Press 4 for personal options.
Press 8 to enable/disable bypass password.
Cancel Call Waiting
This will disable call waiting temporarily for the current call only and will reactivate itself for other calls.

Enter *70 + 10-digit number you are calling + Send.
Private Call
Enter *67 + 10-digit number you are calling + Send. (You will have to do this for every call.)

 

How do I set up call forwarding on my phone?
Call Forwarding

This feature will forward your calls to another cell phone or landline. Your cell phone will not ring.

Enter *72 + 10-digit number you are forwarding to + Send.
To deactivate, enter *720 + Send.
Call Forward No Answer
This feature will forward your calls to another cell phone or landline, but your cell phone will ring first. If there is no answer, it will forward the call on.

Enter *73 + 10-digit number you are forwarding to + Send.
To deactivate, enter *730 + Send.
Call Forward Busy Line
This feature will forward your calls to another cell phone or landline when you are on a call.

Enter *74 + 10-digit number you are forwarding to + Send.
To deactivate, enter *740 + Send.

Private Call

Customers can enable Permanent Caller ID Block (*68), dial the number they don’t want to show their number to, then dial *680 to enable their caller id again.

How do I turn up the volume on my phone while I’m on a call?

We get this question a lot! While you’re on a call, just press the volume buttons (on the face or side). Pressing the button at any other time changes the volume for ringtones and alerts. The volume level you set while you’re in a phone call will be the default audio level for other calls until you adjust the volume in-call again.

Help! My iPhone won’t ring, and I’m seeing Do Not Disturb, with a moon showing on my phone.

Here’s some help from Apple: https://support.apple.com/en-us/HT204321.

How do I clear the cache and browser history from my Android phone?

Go into Settings, then Privacy, then Security. From there, in most browsers, you can clear your history and cache.

How do I add Visual Voicemail to my Android phone?