United Wireless FAQs

We have locations all over Southwest Kansas. Visit our Locations page to view information about each store.

The Safe Connections Act (“SCA”) is a federal law designed to assist survivors of domestic abuse. This law requires the FCC to implement the SCA. The SCA mandates telecommunications providers to allow survivor(s) to separate their mobile phone lines from a shared mobile service contract or plan, even if they are not the primary account holder. The SCA aims to empower survivors by facilitating access to independent communication services.

To learn more about the SCA or submit a line separation request, please click here to visit United’s Safe Connections Act page.

United Wireless Email Settings

@ucom.net Email Account Settings

IMAP Account Settings:
Incoming Mail Server: imap.ucom.net
Incoming Port: 993
SSL/Security: SSL/TLS
Authentication Type: Normal Password
Username (type in your full email address): [username]@ucom.net
Password: [your email password]

Outgoing Mail Server: smtp2.ucom.net
Outgoing Port: 465
SSL/Security: SSL/TLS
Authentication Type: Normal Password
Username (type in your full email address): [username]@ucom.net
Password: [your email password]

@unitedwireless.com Email Account Settings

IMAP Account Settings:
Incoming Mail Server: imap.unitedwireless.com
Incoming Port: 993
SSL/Security: SSL/TLS
Authentication Type: Normal Password
Username (type in your full email address): [username]@unitedwireless.com
Password: [your email password]

Outgoing Mail Server: smtp2.unitedwireless.com
Outgoing Port: 465
SSL/Security: SSL/TLS
Authentication Type: Normal Password
Username (type in your full email address): [username]@unitedwireless.com
Password: [your email password]

All iPhone models and some Samsung Android models support a feature called Visual Voicemail, which allows voicemail to be accessed with a native app in the phone without having to dial voicemail! For more information about Visual Voicemail on Samsung models, please see the FAQ below.

How to set up your voicemail:

Press and hold 1.
Default passcode is 9999.
Follow instructions to select security code, record name and record greeting.
How to play messages:
Press 1 to play.
Press 7 to delete.
Press # to keep message new and go on to the next message.
During a message playback, you may:
Press 1 to rewind 6 seconds.
Press 11 to replay message.
Press 2 to pause message.
Press 3 to forward 6 seconds.
Press 33 to skip to next message.
How to change your personal greeting:
Press 3 for greeting menu.
Press 2 to record active greeting.
Record greeting followed by #.
How to change your security code:
Press 4 for personal options.
Press 4 for personal preferences.
Press 1 to modify security code.
Enter security code followed by #.
How to bypass password option:
Press 4 for personal options.
Press 8 to enable/disable bypass password.
Cancel Call Waiting
This will disable call waiting temporarily for the current call only and will reactivate itself for other calls.

Enter *70 + 10-digit number you are calling + Send.
Private Call
Enter *67 + 10-digit number you are calling + Send. (You will have to do this for every call.)

All iPhone models and some Android models support a feature called Visual Voicemail, which allows your United voicemail to be accessed with a native app in the phone without having to dial voicemail!

Most newer Samsung models have Visual Voicemail. The A series (including A13, A52, and A53) and S21 series (including S21 and S21 FE) do not support Visual Voicemail.

How to set up Visual Voicemail on your Android phone:

1. If your phone model is eligible for Visual Voicemail with United, you will have to upgrade to a software version that contains the Visual Voicemail app for United.
2. Once you have updated your phone to the latest software version, go to the main menu, look for the Visual Voicemail app, and tap on it.
3. A screen will pop up. Read the information and follow the prompts to set up Visual Voicemail.

How to use Visual Voicemail on your Android phone:

Greeting

The Visual Voicemail greeting will automatically be set to the default greeting (with your phone number and a prompt for callers to leave a message). To change this to a personalized greeting, follow the steps below.

1. Open the Visual Voicemail app and click on the three dots icon.
2. Select Settings.
3. Select Voicemail Greeting.
4. Select Custom.
5. Select “While using this app.”
6. Tap on Record and record your greeting. When finished, tap on Stop recording and then tap on Save.

Trash & Archive Features

• The trash button permanently deletes the voicemail from our servers. Be sure you do not need to save your message before selecting this!
• If you’d like to keep a voicemail message, you can move it to “Archive,” which will save the voicemail on your phone’s memory.
• The Visual Voicemail inbox will only hold up to 24 voicemails. Be sure to check this regularly to manage your voicemail messages.

• Enable Call Forward Busy: *74 (10-digit phone number) SEND
• Enable Call Forward No Answer: *73 (10-digit phone number) SEND
• Enable Call Forward Always: *72 (10-digit phone number) SEND

• Caller ID Block (permanent): *68 SEND

• Disable Call Forward Busy: *740 SEND
• Disable Call Forward No Answer: *730 SEND
• Disable Call Forward Always: *720 SEND

Most newer phone models allow you to edit call forwarding, call waiting, and caller ID settings within your phone’s settings. If you do not see the options below, please download the latest available software update or contact United for help making these changes.

iPhone

Call Forwarding

To set up call forwarding on an iPhone, visit Apple’s website at https://support.apple.com/guide/iphone/set-up-call-forwarding-iphe9bdd027a/ios.

Call Waiting

To set up call waiting on an iPhone, visit Apple’s website at https://support.apple.com/guide/iphone/set-up-call-waiting-ipha3e70988d/ios.

Caller ID

Caller ID is enabled by default on your phone. To adjust caller ID settings on an iPhone, visit Apple’s website at https://support.apple.com/guide/iphone/change-your-phone-settings-on-iphone-iph6e5e72b79/18.0/ios/18.0.

Samsung

Call Forwarding

To adjust call forwarding settings on a Samsung phone, visit Samsung’s website at https://www.samsung.com/ae/support/mobile-devices/enable-or-disable-call-forwarding-on-samsung-galaxy/.

Call Waiting

To adjust call waiting settings on a Samsung phone, visit Samsung’s website at https://www.samsung.com/ph/support/mobile-devices/how-to-enable-or-disable-the-call-waiting-feature-in-your-samsung-smartphone/.

Caller ID

To adjust caller ID settings on a Samsung phone, visit Samsung’s website at https://www.samsung.com/ie/support/mobile-devices/how-to-turn-on-or-hide-your-caller-id/.

Orbic

Call Forwarding

Enabling

The number you are going to call forward to must be saved as a contact before enabling call forwarding. The 10-digit phone number can be entered in any of the following formats in the contact: +1PhoneNumber, 1PhoneNumber, or PhoneNumber.

1. Tap on Menu.
2. Tap on Settings.
3. Tap on Call Settings or press 6.
4. Tap on Call Forwarding or press 10.
5. Tap on “On.”
6. Tap on Contacts and select the contact you want to forward calls to.
7. Tap on Turn on.
8. A pop message will appear confirming the call forward number. Tap on Forward, which will take you back to the previous screen and you will see a message stating if it was successful or not.
9. Tap on the END call button to go back to the main screen.

Disabling

1. Tap on Menu.
2. Tap on Settings.
3. Tap on Call Settings or press 6.
4. Tap on Call Forwarding or press 10.
5. Tap on “Off.” A pop-up message will appear. Tap on Turn off. This will take you back one screen, and a message will appear stating if it was successful or not.

TCL

Call Forwarding

Enabling

1. Tap on Menu.
2. Tap on Settings.
3. Tap on Call Settings.
4. Tap on Call Forwarding.
   • Always forward (all calls will be forwarded to the number entered
   • Forward when busy (if you ignore a call, it will be forwarded to the number entered)
   • Forward when unanswered
   • Select the Call forward option preferred and a pop-up will appear to enter the phone number. The 10-digit phone number can be entered in any of the following formats: +1PhoneNumber, 1PhoneNumber, or PhoneNumber.
   • Press and hold the button that has the symbols on the left side of the bottom of keypad. This will bring up a message. Scroll over to the :+” sign and tap on Ok.
   • Enter the number want your calls forwarded to and tap on Ok. This will take you back one screen and display the number you entered.You will have three options for the type of call forwarding to enable

Disabling

1. Tap on Menu.
2. Tap on Settings.
3. Tap on Call Settings.
4. Tap on the Call Forwarding option you enabled.
5. Tap on Options.
6. Scroll down to Disable and tap on Ok. This will take you back one screen and should no longer display a number.
7. 1.  

Caller ID

Network Default is the default selection.

Disabling

1. Tap on Menu.
2. Tap on Settings.
3. Tap on Call Settings.
4. Tap on Additional settings.
5. Caller ID will be highlighted. Tap on OK to select.
6. Scroll down to Hide number and tap on OK. This will take you back one screen and show “Number hidden in outgoing calls.”
7. 1.  

Call Waiting

Call Waiting is enabled by default on your phone.

Disabling

1. Tap on Menu.
2. Tap on Settings.
3. Tap on Call Settings.
4. Tap on Additional settings.
5. Scroll and highlight Call Waiting and tap on OK to select.
6. Scroll and highlight Off and tap on OK. This will take you back one screen. While the message will not change, call waiting is disabled.
7. 1. 1.  

We get this question a lot! While you’re on a call, just press the volume buttons (on the face or side). Pressing the button at any other time changes the volume for ringtones and alerts. The volume level you set while you’re in a phone call will be the default audio level for other calls until you adjust the volume in-call again.

Here’s some help from Apple: https://support.apple.com/en-us/HT204321.

Go into Settings, then Privacy, then Security. From there, in most browsers, you can clear your history and cache.

For information about eSIM and how to activate an eSIM on United’s network, please visit our eSIM page.

1. Make sure your phone is on the latest available iOS software version at Settings > General > Software Update.
2. On your iPhone, go to Settings and tap on Cellular.
3. Under the United heading, tap on Wi-Fi Calling.
4. Turn on Wi-Fi Calling on This iPhone.
5. Enter or update your address for emergency services.

    

   Note: Emergency calls on your iPhone are routed through cellular service when available. In the event that cellular service isn’t available, and you have enabled Wi-Fi Calling, emergency calls may be made over Wi-Fi, and the address you supply in the Emergency Address section may be used to aid response efforts if your location cannot be determined. Because of this, it is prudent to keep this address updated when you are not at your primary emergency address. When connected to Wi-Fi calling, your iPhone may not receive emergency alerts.

    

Instructions to Enable VoWi-Fi on Supported Samsung Smartphones:

1. Make sure your phone is on the latest available software at Settings > Software Update. If your software is up to date, your phone will say Your software is up to date. If a software update is available, you can tap on Download and install and follow the prompts. (Note that you may need to install multiple software updates to update your phone completely.)
2. Once your phone’s software is completely up-to-date, tap to Settings.
3. Tap on Connections.
4. Tap on Wi-Fi Calling. This enables the VoWi-Fi/Wi-Fi Calling feature.
5. A screen will pop up asking for the E911 address of your current location. Enter the address of your current location and tap on Save.

Note: Emergency calls on your Samsung smartphone are routed through cellular service when available. In the event that cellular service isn’t available, and you have enabled Wi-Fi Calling, emergency calls may be made over Wi-Fi, and the address you supply in the E911 Address section may be used to aid response efforts if your location cannot be determined. Because of this, it is prudent to keep this address updated when you are not at your primary emergency address. When connected to Wi-Fi calling, your phone may not receive emergency alerts.