SUPPORT

United Wireless FAQs

General

Will my phone work outside of Southwest Kansas?

Yes! We have roaming agreements with several other carriers to ensure coast-to-coast coverage.

What are your store hours and locations?

We have locations all over Southwest Kansas. Visit our Locations page to view information about each store.

Phones

How can I get a better battery life out of my phone?

Yes, nobody wants to waste juice!

For an iPhone:
https://www.apple.com/batteries/maximizing-performance/#ios

For an Android, here are a couple of good articles:
https://www.pcmag.com/how-to/9-tips-to-boost-your-android-phones-battery-life

How do I set up email on my phone?

United Wireless Email Settings

@ucom.net Email Account Settings

IMAP Account Settings:
Incoming Mail Server: imap.ucom.net
Incoming Port: 993
SSL/Security: SSL/TLS
Authentication Type: Normal Password
Username (type in your full email address): [username]@ucom.net
Password: [your email password]

Outgoing Mail Server: smtp2.ucom.net
Outgoing Port: 465
SSL/Security: SSL/TLS
Authentication Type: Normal Password
Username (type in your full email address): [username]@ucom.net
Password: [your email password]

@unitedwireless.com Email Account Settings

IMAP Account Settings:
Incoming Mail Server: imap.unitedwireless.com
Incoming Port: 993
SSL/Security: SSL/TLS
Authentication Type: Normal Password
Username (type in your full email address): [username]@unitedwireless.com
Password: [your email password]

Outgoing Mail Server: smtp2.unitedwireless.com
Outgoing Port: 465
SSL/Security: SSL/TLS
Authentication Type: Normal Password
Username (type in your full email address): [username]@unitedwireless.com
Password: [your email password]

How do I get to my voicemail, or what is my voicemail password?

How to set up your voicemail:

Press and hold 1.
Default passcode is 9999.
Follow instructions to select security code, record name and record greeting.
How to play messages:
Press 1 to play.
Press 7 to delete.
Press # to keep message new and go on to the next message.
During a message playback, you may:
Press 1 to rewind 6 seconds.
Press 11 to replay message.
Press 2 to pause message.
Press 3 to forward 6 seconds.
Press 33 to skip to next message.
How to change your personal greeting:
Press 3 for greeting menu.
Press 2 to record active greeting.
Record greeting followed by #.
How to change your security code:
Press 4 for personal options.
Press 4 for personal preferences.
Press 1 to modify security code.
Enter security code followed by #.
How to bypass password option:
Press 4 for personal options.
Press 8 to enable/disable bypass password.
Cancel Call Waiting
This will disable call waiting temporarily for the current call only and will reactivate itself for other calls.

Enter *70 + 10-digit number you are calling + Send.
Private Call
Enter *67 + 10-digit number you are calling + Send. (You will have to do this for every call.)

How do I set up call forwarding on my phone?

Enable Call Forward Busy: *74 (10-digit phone number) SEND
Enable Call Forward No Answer: *73 (10-digit phone number) SEND
Enable Call Forward Always: *72 (10-digit phone number) SEND

Caller ID Block (permanent): *68 SEND

Disable Call Forward Busy: *740 SEND
Disable Call Forward No Answer: *730 SEND
Disable Call Forward Always: *720 SEND

How do I turn up the volume on my phone while I’m on a call?

We get this question a lot! While you’re on a call, just press the volume buttons (on the face or side). Pressing the button at any other time changes the volume for ringtones and alerts. The volume level you set while you’re in a phone call will be the default audio level for other calls until you adjust the volume in-call again.

Help! My iPhone won’t ring, and I’m seeing Do Not Disturb, with a moon showing on my phone.

Here’s some help from Apple: https://support.apple.com/en-us/HT204321.

How do I clear the cache and browser history from my Android phone?

Go into Settings, then Privacy, then Security. From there, in most browsers, you can clear your history and cache.

How do I add Visual Voicemail to my Android phone?

Download the instructions for Visual Voicemail for Android.

What is an eSIM?

For information about eSIM and how to activate an eSIM on United’s network, please visit our eSIM page.