SUPPORT
Wireless Voicemail Migration
Important changes coming soon
United is excited to announce we are migrating Wireless customers to an improved voicemail system in Q4 2023. Please read below for important information about this change and the steps you can take to save old voicemails and voicemail greetings.
What will happen to my old voicemails?
If you are using basic voicemail (where you call into your voicemail for access), you will have access to old voicemail messages for 14 days until the message is permanently deleted. Unfortunately, there is no way to download the message or extend how long it is available. If you would like to save a voicemail that has been left within the past 14 days, play the voicemail message on speakerphone and record it with another device.
If you are using visual voicemail on iPhone, you will have access to old voicemail messages that have not been deleted from your device’s visual voicemail screen. You will be able to save/forward emails to your phone or another device.
If you are using United’s visual voicemail app on an Android smartphone, this app will no longer be available after XX/XX/2023. Customers using this app can forward the message to another platform (such as Messages or Email).
What will happen to my old greeting? Is there any way to download a voicemail greeting from a deceased loved one?
If you would like assistance downloading an old greeting, please contact United at 620-227-8641, and one of our representatives will be glad to verify the account and assist you in this process. After the voicemail migration on XX/XX/2023, customers will have 30 days to download old greetings before they are permanently deleted from the system.
TUI – Voicemail Prompts Current System
Initial Setup:
Set your Password
Record your greeting
a. Press * to re-record
Record Mailbox Name
a. Press * to re-record