Transition to VoLTE

Action
Required

United is launching VoLTE (Voice over LTE) to provide customers with better service, improved roaming coverage, and the ability to use data while on phone calls. Only customers who receive a text message from United should follow the instructions below to enable VoLTE today!

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Instructions for Enabling VoLTE on Apple iPhones:

Step 1 – Check Software Version

  1. On your iPhone, go to Settings > General > About and check the Software Version.  If the Software Version is on 13.0 or higher, continue on to Step 2!
    1. If an update is needed (your phone is not on iOS 13.0 or higher), connect your phone to Wi-Fi and go to Settings > General > Software Update and follow the instructions to update your phone to the latest software version.

Step 2 – Enable VoLTE settings

  1. Enable VoLTE
    1. Go to Settings > Cellular > Cellular Data Options > Voice & Data > VoLTE.
    2. Turn on VoLTE (it will turn green when enabled).

Step 3 – (Optional) If you use custom calling features, you will need to set them back up for VoLTE.

  • Enable Call Forward Busy: *74 (10-digit phone number) SEND
  • Enable Call Forward No Answer: *73 (10-digit phone number) SEND
  • Enable Call Forward Always: *72 (10-digit phone number) SEND
  • Caller ID Block (permanent): *68 SEND
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Instructions for Enabling VoLTE on Android smartphones:

Enabling VoLTE on a compatible Android smartphone is as easy as updating your phone’s software to the latest version! The steps you need to follow will vary depending on the software version your Android smartphone is currently on.

Go to Settings > Software Update, and follow the instructions. When your phone restarts after the update, please follow these instructions again until your phone tells you there are no more updates available (you may have to install a couple of software updates to get to the latest version).

Go to Settings > About Phone > Software Update, and follow the instructions. When your phone restarts after the update, please follow these instructions again until your phone tells you there are no more updates available (you may have to install a couple of software updates to get to the latest version).

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United Wireless Transition to VoLTE FAQs

What is VoLTE (Voice over LTE)?

VoLTE is the ability for your voice services (phone calls and text messages) to run over the LTE data network.

What are the benefits of VoLTE?

Customers will now be able to use data while on a phone call.

VoLTE should also increase the quality of calls and experience while outside of United’s home network.

How do I know if my voice calls/text message are on VoLTE?

While on a phone call, your phone will continue to display LTE at the top.

You may need to shut off your Wi-Fi to validate that LTE is showing.

What phones support VoLTE?

As with all technology, some handsets will not support VoLTE. Moving forward, all customers will be required to have a handset that supports VoLTE.

United is working on a program to help customers replace their non-VoLTE-compatible handsets with phones that support VoLTE. Information about this program will be shared with those customers prior to their migration to VoLTE.

Click here for a list of phone models that support VoLTE

What phones DO NOT support VoLTE?

United is working on a program to help customers replace their non-VoLTE-compatible handsets with phones that support VoLTE. Information about this program will be shared with those customers prior to their migration to VoLTE. See below for a list of phones that DO NOT support VoLTE.

  • Apple
    • iPhone 6 and older (please note that iPhone 6s is VoLTE capable)
  • Android
    • Samsung
      • Galaxy S9 and older
      • Note 8 and older
    • LG
      • Any model
    • Sonim
      • Any model
    • Basic Phones (older flip phones, slider phones, etc.)
    • Landline Replacement Units
      • Huawei
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United Wireless VoLTE Compatible Devices

Manufacturer ModelModel #
iPhone 6sA1633, A1688, A1700
iPhone 6S+A1634, A1687, A1699
iPhone SEA1723, A1162, A1724
iPhone 7A1660, A1778, A1779
iPhone 7+A1661, A1784, A1785
iPhone 8A1863, A1905, A1906
iPhone 8+A1864, A1897, A1898
iPhone XA1865, A1901, A1902
iPhone XrA1984, A2105, A2106
iPhone Xs A1920, A2097, A2098
iPhone Xs MaxA1921, A2101, A2102
iPhone 11A2111
iPhone 11 ProA2160
iPhone 11 Pro MaxA2161
iPhone SEA2275
iPhone 12A2172
iPhone 12 MiniA2176
iPhone 12 ProA2341
iPhone 12 Pro MaxA2342
iPhone 13A2482
iPhone 13 MiniA2481
iPhone 13 ProA2483
iPhone 13 Pro MaxA2484
Samsung A02SAMA025U1BK
Samsung A03SM-A037U1
Samsung A10eSAMA102BK
Samsung A11SAMA11BK
Samsung A12SM-A125U1
Samsung A13SM-A136U1
Samsung A21SM-A215U1
Samsung A32SAMA326U1BK
Samsung A42SM-A426U1
Samsung A51SAMA515BK
Samsung A52SAMA526U1BK
Samsung A53SM-A536U1
Samsung Z Flip 3SAMF711U1BK
Samsung Z Fold 3SAMF926U1SV
Samsung S20 FESAMG781BL
Samsung S10eSAMG970BL
Samsung S10SAMG973BK
Samsung S10+SAMG975BL
Samsung S20 FESAMG981GY
Samsung S20+SAMG986GY
Samsung S21 FESAMG990U1GT
Samsung S21 SAMG991U1GY
Samsung S21+SAMG996U1BK
Samsung S21 UltraSAMG998U1BK
Samsung Note 10SAMN970U1BK
Samsung Note 10 PlusSAMN975U1BK
Samsung Note 20SAMN981U1GYCPO
Samsung Note 20 UltraSAMN986U1BK
Franklin T720T720