Transition to VoLTE
Action
Required
United is launching VoLTE (Voice over LTE) to provide customers with better service, improved roaming coverage, and the ability to use data while on phone calls. Only customers who receive a text message from United should follow the instructions below to enable VoLTE today!
Instructions for Enabling VoLTE on Apple iPhones:
Step 1 – Check Software Version
- On your iPhone, go to Settings > General > About and check the Software Version. If the Software Version is on 13.0 or higher, continue on to Step 2!
- If an update is needed (your phone is not on iOS 13.0 or higher), connect your phone to Wi-Fi and go to Settings > General > Software Update and follow the instructions to update your phone to the latest software version.
Step 2 – Enable VoLTE settings
- Enable VoLTE
- Go to Settings > Cellular > Cellular Data Options > Voice & Data > VoLTE.
- Turn on VoLTE (it will turn green when enabled).
Step 3 – (Optional) If you use custom calling features, you will need to set them back up for VoLTE.
- Enable Call Forward Busy: *74 (10-digit phone number) SEND
- Enable Call Forward No Answer: *73 (10-digit phone number) SEND
- Enable Call Forward Always: *72 (10-digit phone number) SEND
- Caller ID Block (permanent): *68 SEND
Instructions for Enabling VoLTE on Android smartphones:
Enabling VoLTE on a compatible Android smartphone is as easy as updating your phone’s software to the latest version! The steps you need to follow will vary depending on the software version your Android smartphone is currently on.
Go to Settings > Software Update, and follow the instructions. When your phone restarts after the update, please follow these instructions again until your phone tells you there are no more updates available (you may have to install a couple of software updates to get to the latest version).
Go to Settings > About Phone > Software Update, and follow the instructions. When your phone restarts after the update, please follow these instructions again until your phone tells you there are no more updates available (you may have to install a couple of software updates to get to the latest version).
United Wireless Transition to VoLTE FAQs
What is VoLTE (Voice over LTE)?
VoLTE is the ability for your voice services (phone calls and text messages) to run over the LTE data network.
What are the benefits of VoLTE?
Customers will now be able to use data while on a phone call.
VoLTE should also increase the quality of calls and experience while outside of United’s home network.
How do I know if my voice calls/text message are on VoLTE?
While on a phone call, your phone will continue to display LTE at the top.
You may need to shut off your Wi-Fi to validate that LTE is showing.
What phones support VoLTE?
As with all technology, some handsets will not support VoLTE. Moving forward, all customers will be required to have a handset that supports VoLTE.
United is working on a program to help customers replace their non-VoLTE-compatible handsets with phones that support VoLTE. Information about this program will be shared with those customers prior to their migration to VoLTE.
Click here for a list of phone models that support VoLTE
What phones DO NOT support VoLTE?
United is working on a program to help customers replace their non-VoLTE-compatible handsets with phones that support VoLTE. Information about this program will be shared with those customers prior to their migration to VoLTE. See below for a list of phones that DO NOT support VoLTE.
- Apple
- iPhone 6 and older (please note that iPhone 6s is VoLTE capable)
- Android
- Samsung
- Galaxy S9 and older
- Note 8 and older
- LG
- Any model
- Sonim
- Any model
- Basic Phones (older flip phones, slider phones, etc.)
- Landline Replacement Units
- Huawei
- Samsung
United Wireless VoLTE Compatible Devices
| Manufacturer Model | Model # |
|---|---|
| iPhone 6s | A1633, A1688, A1700 |
| iPhone 6S+ | A1634, A1687, A1699 |
| iPhone SE | A1723, A1162, A1724 |
| iPhone 7 | A1660, A1778, A1779 |
| iPhone 7+ | A1661, A1784, A1785 |
| iPhone 8 | A1863, A1905, A1906 |
| iPhone 8+ | A1864, A1897, A1898 |
| iPhone X | A1865, A1901, A1902 |
| iPhone Xr | A1984, A2105, A2106 |
| iPhone Xs | A1920, A2097, A2098 |
| iPhone Xs Max | A1921, A2101, A2102 |
| iPhone 11 | A2111 |
| iPhone 11 Pro | A2160 |
| iPhone 11 Pro Max | A2161 |
| iPhone SE | A2275 |
| iPhone 12 | A2172 |
| iPhone 12 Mini | A2176 |
| iPhone 12 Pro | A2341 |
| iPhone 12 Pro Max | A2342 |
| iPhone 13 | A2482 |
| iPhone 13 Mini | A2481 |
| iPhone 13 Pro | A2483 |
| iPhone 13 Pro Max | A2484 |
| iPhone 14 | A2649 |
| iPhone 14 Plus | A2632 |
| iPhone 14 Pro Max | A2651 |
| Orbic Journey V | ORB2250LBK |
| Samsung A02 | SAMA025U1BK |
| Samsung A03 | SM-A037U1 |
| Samsung A10e | SAMA102BK |
| Samsung A11 | SAMA11BK |
| Samsung A12 | SM-A125U1 |
| Samsung A13 | SM-A136U1 |
| Samsung A21 | SM-A215U1 |
| Samsung A32 | SAMA326U1BK |
| Samsung A42 | SM-A426U1 |
| Samsung A51 | SAMA515BK |
| Samsung A52 | SAMA526U1BK |
| Samsung A53 | SM-A536U1 |
| Samsung Z Flip 3 | SAMF711U1BK |
| Samsung Z Fold 3 | SAMF926U1SV |
| Samsung S20 FE | SAMG781BL |
| Samsung S10e | SAMG970BL |
| Samsung S10 | SAMG973BK |
| Samsung S10+ | SAMG975BL |
| Samsung S20 FE | SAMG981GY |
| Samsung S20+ | SAMG986GY |
| Samsung S21 FE | SAMG990U1GT |
| Samsung S21 | SAMG991U1GY |
| Samsung S21+ | SAMG996U1BK |
| Samsung S21 Ultra | SAMG998U1BK |
| Samsung S22 | SAMS901U1BK |
| Samsung S22+ | SAMS906U1BK |
| Samsung S22 Ultra | SAMS908U1BK |
| Samsung S23 | TBA |
| Samsung S23+ | TBA |
| Samsung S23 Ultra | TBA |
| Samsung Note 10 | SAMN970U1BK |
| Samsung Note 10 Plus | SAMN975U1BK |
| Samsung Note 20 | SAMN981U1GYCPO |
| Samsung Note 20 Ultra | SAMN986U1BK |
| TCL Flip 2 | TCL4058G |
| Franklin T720 | T720 |